Refund Policy

At Primefix Renovations Ltd, we want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and our process for returns and refunds.

1. 30-Day Returns Policy

You have 30 days from the date of delivery to return any item purchased from us, provided that:

• The item is unused and in its original condition
• The item is in its original packaging, including all accessories and documentation
• You have proof of purchase (order confirmation email or receipt)

Items that have been used, assembled, or are missing components may not be eligible for a full refund.

2. How to Initiate a Return

To begin a return, please contact us within 30 days of receiving your order:

• Email: info@primefix-renovations.co.uk
• Phone: +44 7450 343465

Please include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with return instructions.

3. Return Shipping

If the return is due to our error (wrong item sent, item arrived damaged or faulty), we will cover the cost of return shipping and arrange collection at no charge to you. For change-of-mind returns, the cost of return postage is the customer's responsibility. We recommend using a tracked delivery service, as we cannot be responsible for items lost in return transit.

4. Faulty or Damaged Items

If your item arrives damaged or develops a fault within the warranty period, please contact us immediately with photos of the damage. We will arrange a free collection and offer a replacement, repair, or full refund at your choice. Please do not attempt to use or repair damaged equipment before contacting us.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Stripe may require additional processing time. If you have not received your refund within 10 business days of our confirmation, please contact us.

6. Non-Returnable Items

The following items cannot be returned:

• Items returned more than 30 days after delivery
• Items that have been used, modified, or damaged by the customer
• Items missing original packaging or accessories
• Consumable items (filters, nozzles, replacement parts) once opened

7. Exchanges

If you received a faulty item and would like an exchange, please follow the returns process above and specify that you prefer an exchange. Exchanges are subject to stock availability.

8. Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. You always have the right to a repair, replacement, or refund for faulty goods within the statutory timeframe.

9. Contact

For any questions about returns or refunds, please contact us at:
Email: info@primefix-renovations.co.uk
Phone: +44 7450 343465
Address: 6 Harmer Close, Manchester, England, M40 2FJ