Privacy Policy

Primefix Renovations Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at primefix-renovations.co.uk.

1. Who We Are

Primefix Renovations Ltd is a company registered in England and Wales. Our registered address is 6 Harmer Close, Manchester, England, M40 2FJ. You can contact us regarding data privacy at info@primefix-renovations.co.uk.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone number, billing and shipping address)
• Payment information (processed securely by Stripe — we do not store card details)
• Order history and transaction records
• Communications you send us (via contact form or email)
• Website usage data (via cookies and analytics — see Section 7)

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Comply with our legal and financial obligations
• Improve our website and services

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR: contract performance (to fulfil your orders), legitimate interests (to run our business and improve our services), and legal obligation (to comply with applicable laws).

5. Data Sharing

We share your data only with trusted third parties necessary to deliver our services:

• Stripe — secure payment processing
• Delivery partners — to fulfil and track your shipments
• Netlify — our website hosting provider

All third parties are required to process your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for financial and legal compliance purposes.

7. Cookies

Our website uses cookies to improve your browsing experience. This includes session cookies (which expire when you close your browser) and analytical cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Object to or restrict processing of your data
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@primefix-renovations.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment data is encrypted and processed exclusively by Stripe via a secure connection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Primefix Renovations Ltd
6 Harmer Close, Manchester, England, M40 2FJ
Email: info@primefix-renovations.co.uk
Phone: +44 7450 343465